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Privacy Policy

Effective Date: April 19, 2026

1. Scope

This Privacy Policy describes how JSF Adventure Hub LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our rentals, website, customer communications, and related services (collectively, the "Services").

 

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

  • Contact information: name, email address, phone number, billing/shipping address, and similar identifiers you provide when you inquire, book, or rent.

  • Rental and transaction information: rental dates, equipment rented, delivery/pickup details, order history, communications, and related records.

  • Payment information: payment card or other payment details used to complete transactions. (Payment processing is typically handled by our payment processors; we may receive limited payment-related information such as confirmation of payment and partial card details.)

  • Government-issued ID information (driver’s license preferred): if you rent equipment, we may view and/or collect limited information from your government-issued photo ID for identity verification, fraud prevention, and to help enforce our rental terms regarding return of equipment. We do not use your ID information for marketing.

  • Website/device information: IP address, browser type, device identifiers, and information about how you interact with our website (for example, pages viewed and approximate location derived from IP address).

  • Payment Information: We collect payment details such as credit card numbers, and billing addresses to process transactions.

  • Usage Data: We collect information about how you interact with our website, including your IP address, browser type, and browsing history.

 

3. How We Use Personal Information

We may use personal information for the following business purposes:

  • Provide the Services: process reservations, deliver/pick up equipment, provide customer support, and communicate about your rental.

  • Process payments: complete transactions and send receipts/confirmations.

  • Safety, fraud prevention, and enforcement: verify identity when releasing equipment, prevent fraud, protect the safety of customers and the public, and enforce our rental agreement (including collection of amounts owed for late, unreturned, lost, stolen, or damaged equipment).

  • Driver’s license/ID use limited to non-return/theft situations: if equipment is not returned as agreed and we reasonably believe it is lost or stolen, we may use and disclose relevant identification and transaction information (including driver’s license/ID information) to (a) attempt to recover the equipment, (b) make an insurance claim, (c) pursue payment and collection efforts, and/or (d) file and cooperate with a theft report with law enforcement on behalf of the business.

  • Marketing and promotions (where permitted): send promotional communications if you opt in or where otherwise allowed by law. You may opt out at any time.

  • Improve and maintain our Services: troubleshoot, analyze performance, improve our website and offerings, and develop new services.

  • Legal and compliance: comply with applicable laws, regulations, legal process, and to protect our rights and property.

 

4. How We Share Personal Information

We do not sell your personal information. We may share personal information in the following circumstances:

  • Service providers: vendors who help us operate our business (e.g., payment processing, booking/communications, IT and hosting), subject to contractual restrictions appropriate to the service provided.

  • Legal compliance and protection: where required by law or to respond to lawful requests, subpoenas, court orders, or to protect the rights, property, or safety of the Company, our customers, or others.

  • Equipment non-return/theft: if equipment is not returned and is reasonably believed to be lost or stolen, we may disclose relevant personal information (including driver’s license/ID information) to law enforcement, insurers, and/or collection or recovery providers for the limited purpose of reporting, recovering equipment, investigating, and pursuing remedies.

  • Business transfers: if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

 

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. You use the Services at your own risk.

 

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, enforce our agreements, resolve disputes, and comply with legal obligations. Driver’s license/ID information, if collected, is retained only as long as reasonably necessary for identity verification, fraud prevention, equipment recovery, and related legal/compliance purposes.

 

7. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information by contacting us using the information below. You may opt out of marketing emails at any time by using the unsubscribe link in the message. Please note that we may need to retain certain information for recordkeeping, legal compliance, fraud prevention, and enforcement purposes.

 

8. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated policy and revise the effective date above. Your continued use of the Services after any update means you accept the updated Privacy Policy, to the extent permitted by law.

 

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: JSF Adventure Hub LLC; email: ceo@jsfadventurehubllc.com; phone: 509-954-3954.

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